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Charge 2 went black

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‎01-14-2019 12:06 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-14-2019 12:06 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My Charge 2 went black and will not reset, charge or turn back on. My friends did the same thing. It is just out if the extended warranty I purchased. Is it dead? 

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4 REPLIES 4

‎01-15-2019 07:28

‎01-15-2019 07:28

@Lacyj27 Welcome! Thanks for being part of our Community! Sorry to hear that your Charge 2 isn't working and thank you for troubleshooting this issue. Try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-15-2019 08:39

In response to AlvaroFitbit

‎01-15-2019 08:39

Thank you. It is working now!

Sent from Mail for Windows 10
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‎01-18-2019 07:00

In response to AlvaroFitbit

‎01-18-2019 07:00

Well my Charge 2 worked for a day and then went black again yesterday. I cleaned the contacts, put it on the charger, held the reset button and it cam on and then took it off when it was fully charged. It was black again a few hours later. What makes it keep doing this?

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‎01-21-2019 06:30

In response to Lacyj27

‎01-21-2019 06:30

@Lacyj27 thank you for the update. Since the issue persist the next step is letting our Support team know so they can further assist you. You will get an email from them.

 

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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