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Charge 2 stopped syncing

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‎01-15-2019 08:06 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-15-2019 08:06 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

I have had my charge 2 for almost two years. Most of that time have had a few syncing issues that I have been able to solve. This time I cannot. My charge 2 stopped syncing a week ago. I have a Samsung S5 phone and an iPad Pro 2018. I tried turning Bluetooth on and off, forced quit the app, removed the app and reinstalled, removed device (which now it can’t find to setup). I have no idea what else to do. You updated the app a week ago and I think this is what caused the issue. Please advise next steps.

 

 

Moderator edit: updated subject for clarity

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‎01-16-2019 07:36

‎01-16-2019 07:36

@Tewe2 Welcome! It's great to see you around! Sorry to hear that your Charge 2 isn't syncing with your phone and iPad and thank you for troubleshooting this issue. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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‎01-16-2019 22:14

In response to AlvaroFitbit

‎01-16-2019 22:14

I am having the same problem. Have had my Charge 2 just over 2 years now. Never had any issues until about a week ago. I've done all the suggestions: made sure my Charge 2 was fully charged, turned bluetooth and location services off/on, did Force Stop on the app, uninstalled/reinstalled the app, rebooted my Android phone and my Samsung tablet, restarted the Fitbit, unpaired in bluetooth, and ensured that my permissions were set correctly.

 

I have also stopped receiving text messages and phone notifications. Could this be related to the update that was done Jan 11, 2019? I'd really like to get this resolved asap.

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