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Charge 2 stopped working after update

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‎08-03-2019 11:22 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-03-2019 11:22 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

Yesterday I noticed a prompt on Fitbit app to update my device and I did so.  After the update my charge 2 started acting weird. 

Vibrating like crazy and switching between screen over and over quickly. Also acting like I was pressing the button (starting workouts meditation etc.)

Then it just shut off.

 

I brought it home and plugged it in and it did nothing. 

 

Eventually it turned on but prompted me to set up the device again.  I set it up and it synched then immediately started doing the same thing it was doing before then shut off. Now I have had it plugged in all night and won't turn back on.

 

Any help? It was working perfectly fine before the update.  Thanks. 

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‎08-04-2019 12:25

‎08-04-2019 12:25

@Mannex, welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your unresponsive device and thank you for troubleshooting this issue. Since the issue persist I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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