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Charge 2 stopped working

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‎03-24-2020 08:39 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-24-2020 08:39 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Hi, 

 

I've been having issues with getting the fitbit to charge the last few times, thought it may be the charger but my partner's was charging okay, the last time the fitbit died it has not been able to charge since.

Wondering if you could help as the fitbit was only bought in July last year.

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‎04-15-2020 09:50

‎04-15-2020 09:50

@JuliaDearn I hope you're doing well! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not working. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

 

Let me know how it goes.

Alvaro | Community Moderator

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