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Charge 2 stopped working

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‎05-05-2020 00:33 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎05-05-2020 00:33 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

I went for a run yesterday morning with fully charged watch. Then in afternoon noticed that my watch was not working. No HR lights, no display, nothing! I have no idea why! Any advice is welcomed 

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‎05-13-2020 08:48

‎05-13-2020 08:48

@Michelle54321 It's great to have you here! Sorry for the delay in my reply.

 

Let me help you with your Charge 2 not working. Not sure if the display isn't working or if the battery isn't charging. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this, restart your device and see how it behaves. You can follow these instructions to help your tracker charge.

 

Let me know how it goes.

Alvaro | Community Moderator

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