Charge 2 strap broken

[Mikeysmith]

I  Got  My   Fitbit  For  Xmas   This  is  the  second   strap   i have   it  breaks   on  one  side  has  any   body   had  this   problem  ? 

Moderator edit: updated subject for clarity

[Rhoadsontheroad]

Yes, I eventually had to get a new strap through Fitbit. They were very quick and efficient about it. I believe Amazon also sells them.

[AlvaroFitbit]

@Mikeysmith @Rhoadsontheroad A warm welcome to our Community! Sorry to hear about your damaged wristband. In this case please follow @Rhoadsontheroad suggestion and let Support know about the issue so they can help you. I noticed that you already have a ticket with them so I wanted to know what did they tell you? Were they able to help you?

@Rhoadsontheroad happy to hear that Support was able to help you!

Let me know how it goes!

[AnnaGA]

Hi how much does it cost to replace the strap on my Fitbit Charge 2  - it was a present for last Christmas and one of the straps is broken - not that i would have expected to break in such a short time though.

thanks

AnnaGA

[Ven2rah]

I've had to replace mine twice.  And, I see that the same end is failing again on my third band.  I wear mine on my left wrist, and the part of,the band that is above the tracker is loose.  I've been very careful to treat it carefully, not putting undue pressure on the band.  This is frustrating!!!

[Davric]

The strap on mine has just broken. I paid $40AU for it a few months ago to replace the one that broke on the original. Getting rather disappointed with Fitbit overall as this Charge 2 is a replacement for my first fitbit. The first one developed a faulty charge cable and had to be replaced at my cost. It then developed a faulty charge port and I had to pay the difference between the original, and the Charge2, as the original was no longer in stock. As a pensioner that has been using the fitbit to great effect in weight loss and increasing my fitness levels I am not in a financial position to keep paying for replacement bands.

[MargaretSwindon]

Hi.  I also have had a problem with the strap breaking.  I had my Fitbit for my Birthday last March and the first strap lasted less than 6 months.  I have noticed this evening that my second strap has started breaking.  Have you had a second replacement?

[SunsetRunner]

This is also my second strap to break, And it now seems that they don't sell the straps anymore because the charge 3 is now out unlessyou pay 59.99 or get a cheap **ahem** rip off from eBay or Amazon! 

[Davric]

Hi there.
Yes I received a new band and it lasted quite a while this time.
Unfortunately the "water resistant" promise doesn't seem to work. I tried
wearing it in the shower and it was good for 3 showers but 4 was just 1 too
many.
Have now purchased a Samsung Gear Pro 2 for around the same price I paid
for the fitbit but is way better.
Cheers
Rick

[AnnaGA]

Hi I had another one break so my husband bought me a pack of four off the internet Xxxxx

Sent from my Samsung Galaxy smartphone.

[Jennyspen]

Help, pleeeease. My charge 2 strap is broken & absolutely nowhere on the website can I find how to actually BUY a new one. I can find fit one, change one etc etc but not actually to acquire one

[MargaretSwindon]

Thank you all for your comments.  I have contacted https://contact.fitbit.com and they are assessing the case.  They have opened a case and I have sent off a photograph.  I will let you all know what they say.  At present they say this is 'unexpected and unintentional', so we will see if they have anything to add and what they suggest I do about it.

MargaretSwindon

[Jennyspen]

Thank you Margaret. In the meantime, I have been able to order through
Amazon, but it does seem an oversight on your website

Jenny