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Charge 2 stuck at setup screen

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‎03-07-2021 05:13 - last edited on ‎03-12-2021 11:15 by Fitbit Moderator

‎03-07-2021 05:13 - last edited on ‎03-12-2021 11:15 by Fitbit Moderator

My charge 2 is stuck at www.fitbit.com/setup screen. Not able to get to Clock face screen. How do I hard sync on fitbit.com

 

 

Moderator edit: subject for clarity

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‎03-08-2021 00:11

‎03-08-2021 00:11

That suggests to me that your Charge 2 has become disconnected from your account. You could try reconnecting it by going through the setup process again.

 

In the app, go to your account settings by selecting your profile image at the top left of the main dashboard. Then select "set up a device"

 

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