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Charge 3 screen is too dim

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‎03-06-2021 16:31 - last edited on ‎03-07-2021 08:24 by Fitbit Moderator

‎03-06-2021 16:31 - last edited on ‎03-07-2021 08:24 by Fitbit Moderator

Over the past month my screen has got dimmer from the outside in. Its now completely black but I know its still working because it vibrates and interacts with the App. I've tried all the resets at least 10 times, changed the clock face, is this a damaged screen? The watch was purchased in November 2018. Do they Only last that long? 

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-07-2021 08:26

‎03-07-2021 08:26

@Tgirl68 It's great to see you in the Community! 

 

Let me help you with this and thank you for troubleshooting this issue. Fitbit devices are designed to last but sadly yours isn't working correctly. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-07-2021 14:01

In response to AlvaroFitbit

‎03-07-2021 14:01

Fitbit support contacted immediately via twitter. They are looking into the problem. It's not a simple reset. Sent from my Galaxy
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‎03-07-2021 16:53

In response to Tgirl68

‎03-07-2021 16:53

Thanks for that!

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