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How do I reset my Charge 3?

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‎05-13-2020 11:51 - last edited on ‎09-28-2020 07:23 by Moderator Alum

‎05-13-2020 11:51 - last edited on ‎09-28-2020 07:23 by Moderator Alum

I want to turn off my Charge 3 and restart, so I can clear everything a start new.

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎09-28-2020 07:29

‎09-28-2020 07:29

Welcome to the Community, @Tyler2018. If you want to reboot your tracker, you need to swipe to settings, tap in about and there tap in reboot device.

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-05-2021 12:18

In response to AlejandraFitbit

‎03-05-2021 12:18

Rebooting is not working.  Tried multiple times. Still have the lines down the center with a grey background.  Device is not syncing with my phone either.

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‎03-07-2021 10:53

In response to Debcan101

‎03-07-2021 10:53

@Debcan101 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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