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Charge 2 sync issue

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‎04-30-2019 04:02 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-30-2019 04:02 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

My charge 2 is no longer keeping sync, I have to disconnect and reconnect the watch every day to keep it synced. Very frustrating! Please help. 

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‎05-01-2019 10:41

‎05-01-2019 10:41

@Brokentracker Welcome! It's nice to have you on board!

 

I will assist you with your syncing issues. Which phone are you using? Is it compatible? You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Let me know how it goes.

Alvaro | Community Moderator

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