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Charge 2 sync not working, history lost

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‎06-17-2020 08:20 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-17-2020 08:20 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

Couldn't Sync, so followed advice to unlink, now lost history and won't link??

 

 

Moderator edit: updated subject for clarity

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‎06-22-2020 10:42

‎06-22-2020 10:42

@ChelseaBlue It's good that the community is growing! 

 

Let me help you with your Charge 2 not syncing and missing history. This may happen if you created a new account and setup your tracker there. Start by checking the email address you are using to log into your account. Regarding the Charge 2 not syncing please try the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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