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Charge 2 synchronization fails

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‎03-07-2022 23:55

‎03-07-2022 23:55

Hi! The Fitbit app is missing data from my Charge 2 tracker. All data feb 20-26 is missing. Last synchronization was Sunday 6:54 CET. But data from Monday and today are incomplete. App re-install, phone reset and tracker reset did not resolve the issue. Notifications work. Bluetooth on my phone works (tested with headset). Phone is Nokia 7.2 and OS is Android 11. Tracker is approx. 80% charged. Any ideas? Thank you!

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‎03-09-2022 08:23

‎03-09-2022 08:23

Hi, I got some help from Fitbit customer support yesterday. There seems to be an issue between my tracker and my phone which is difficult to identify. As a workaround I installed the Windows app on my laptop which synchronizes well so far.

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‎03-10-2022 07:00 - last edited on ‎05-28-2024 06:08 by Fitbit Moderator

In response to Milos1711

‎03-10-2022 07:00 - last edited on ‎05-28-2024 06:08 by Fitbit Moderator

Welcome to the Fitbit Community, @Milos1711. Thank you for letting us know about the steps you have followed in order to sync your Charge 2.

Please follow the advise of help article: Why won't my Fitbit device sync?

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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