Charge 2 syncing difficulties

[Shine8]

I have no idea what's going on but I've had a Charge 2 for ages, no issues at all - I love it. But, as of 4:20 am today, my Fitbit will no longer sync with my android phone. I've tried the multiple suggestions in Fitbit help but will not sync. Anyone else have this issue?

Moderator edit: updated subject for clarity

[rosgre]

Hi Jenswin!  If you are running Windows 10, go to settings;Update - Recovery-go back to an earlier version of Windows,and roll back to before the update.  Note:  This will only work if your computer/device hasn't deleted the old folder during cleanup.  Don't know if you can do the same with Samsung, but you should contact them and let them know of the issue

[rosgre]

Yes, after installing my Charge 2 back on the app with my laptop, everything returned to normal and the tracker synced as normal, but only to my laptop.  I was even able to add my battery level back on the display.  Also, battery usage has returned to normal ( about 5 days per charge).

Still does not sync to my phone or desktop computer, that have both updated in the past week.

[RicardoFitbit]

Hi @jenswin! Welcome to our Community Forums. Thanks for your reply @rosgre. I'm glad to continue assisting today.

@jenswin I'd like to begin appreciating your patience at the moment you troubleshoot your Charge 2 prior posting. If you haven't already done so, I recommend you to check our help article: My Fitbit device isn't receiving notifications from my phone check all the requirements that are specified there and if applicable, move forward to the troubleshooting steps. Please keep me posted.

@rosgre I appreciate your comments and suggestions. Let me know if I can assist you with anything else. 

I'll be here.