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Charge 2 syncing issues

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‎09-10-2019 08:07 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-10-2019 08:07 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Disconnects after a few days while in use and doesn't sync.

 

 

Moderator edit: updated subject for clarity

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‎09-11-2019 08:21 - last edited on ‎03-14-2025 11:03 by Fitbit Moderator

‎09-11-2019 08:21 - last edited on ‎03-14-2025 11:03 by Fitbit Moderator

@Fig425 A warm welcome to our Community!

Let me help you with your Charge 2 syncing issues. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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