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Charge 2 syncing steps but nothing else

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‎07-29-2020 10:39 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

‎07-29-2020 10:39 - last edited on ‎09-08-2020 09:14 by Fitbit Moderator

My Charge 2 is syncing my step count but every other functionality is not syncing. It does not sync the silent alarms or updates to the display. I have restarted my device multiple times.

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‎08-04-2020 12:06 - last edited on ‎11-15-2024 07:19 by Fitbit Moderator

‎08-04-2020 12:06 - last edited on ‎11-15-2024 07:19 by Fitbit Moderator

@Catcunningham Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 2 not syncing all data and thank you for troubleshooting this issue. You can try refreshing the link between your phone and your tracker by doing the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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