Charge 2 text and call notifications not working

[evance1024]

Just got my charge 2 and text and call notifications not coming through...I have done lots of troubleshoots that I have read about and nothing is working I have iPhone 6s

[Gailkm]

Tes, it worked but now none of my previous steps or sleep, etc will appear. What can I do ?

[wmchapman]

Touch the fitbit home page and pull down - will autosync.

Congrats!

[Jayne2301]

I have tried all the steps detailed here repeatedly and I cannot get my text notifications.  I've gone to the fitbit faqs and confirmed that all my settings are correct.  This is so frustrating!  I have an iPhone 6 and just got the Charge 2 in October, so there's no reason for this.  Guess the next step is to call customer service?

[Walt001]

Did you verify the notification setting on the fitbit tracker?

[Jayne2301]

Yes.  The telephone notifications work fine. It's only the text messages that won't show up.

[gbarnhardt]

This solution did not work for my phone and Charge 2. Now what?

[Deb906]

Will this erase all info now stored for my activity on the Fitbit?  I also no longer get phone or text notifications, but don’t want to lose the records I have.

[Walt001]

Toggling your notifications "On" from the tracker will not affect the info
on the tracker.

[Deb906]

I thought the post I replied to suggested deleting the Fitbit app from my iPhone and then reinstalling it to get the notifications to work. Would doing the above lose my current activity? It would not be just turning on or off the notifications.

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[Bumbleb33]

No it won’t. All your data will still be there when you download app again and log in.

Sent from my iPhone

[gercojs]

I was wondering, I have a fitbit charge 2 and notifications work for messages but I am not getting the notification for a phone call. I must say my battery was real low when I was setting it up, could this have anything to do with it. First time using right out of box and yes battery was low.

[Rcjeff1]

I followed your steps and I am still not receiving notifications.  Any other suggestions?

[TRkellum]

So I have an LVg30 and tried to follow your steps and well my notifications are not working so what is your solution for that? 

[gercojs]

I have a Samsung S6 and I had to turn on encryption tab and my calls starting working.

[Weigt]

I have a galaxy S5 and the notifications are not working.  On the fitbit app under notifications it is blank.  How do I get the notifications to eork?

[gercojs]

Click on the top where it show the watch and then go to notifications tab and make sure you click the message and put the tab to on for calls. Also make sure you put on tab for encrtytion option.

[Vegancara]

Will this make my Fitbit lose all its data? 

[Rich_Laue]

@Weigt on the notification screen in the app, tap the three dots and enable notification. If it is already enabled the disable/enable. 

@Vegancara I'm not sure what process your asking about, but your Fitbit data is safely stored on the Fitbit server, not your phone c

[gercojs]

No

[Rich_Laue]

@gercojs "No" about what?