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Charge 2 time wrong + not syncing with Windows 10 computer

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‎10-30-2019 08:21 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-30-2019 08:21 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

I haven't used my Fitbit Charge 2 for a while.  I am wearing it now and it is working except the time is wrong.

I restarted it by holding the button until it vibrated.  Date is correct, time is still wrong, off by 3 minutes.

I am looking at the Fitbit Dashboard on my computer.  It seems to recognize me and says at the top that I haven't synced lately (since Jan 2).  The "Need help?" is not helpful. Reloading the page doesn't help.

On my computer, my Fitbit is listed under my Bluetooth devices and is paired.  But there is no option to sync.

Please help...thanks.

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‎10-30-2019 09:37

‎10-30-2019 09:37

Never mind.  I went on my iphone and managed to get the Fitbit app to sync.  That caused my computer to sync too.  And the time is now correct.

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