GPS on Charge 2

[stevowales]

Is there anyway you can sort out the GPS on the Charge 2?

Since August all my tracked walks and runs have always fallen considerably short.

I know the distance of all routes I track and they have all been wrong since August for me.

I have tracked them on other devices to check.

Ive been fobbed off constantly from fitbit saying engineers are working on it. Last live chat I was told to come here and explain my problems

Anyone else having this issue?

Im getting fed up and on verge of leaving fitbit and ive been a loyal customer for years buying different fitbits for myself and family.

Maybe its time to give another brand a try

[AlvaroFitbit]

@stevowales Welcome! It's great to see you around! Sorry for the delay in my reply. 

Let me help you with your GPS data and Charge 2 and thank you for troubleshooting this issue. The Charge 2 doesn't have a GPS chip so it uses your phone's GPS signal detection. I suggest you try refreshing the link between your phone and your tracker by doing the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

After this do make sure that no battery saving app or feature is affecting the Fitbit app and try these suggestions to improve the GPS detection on your Fitbit app.

Finally you can try entering your stride length by following these instructions. This will help increase the accuracy of distance detection on your tracker.

Let me know how it goes.

[stevowales]

Yes done all that and its still falling short and not recording mileage correctly

[Kellsbells87]

I am having the same issue. I have tried allsorts of things to get it to work. What is annoying me most is that the map after the run is now beautifully showing my route but the distance is still wrong. But what I have worked out is that what my fitbit says I have run in km is actually the miles. No idea if this is the same level of innacuracy for everyone but it is keeping me sane until I can afford to buy a different brand that actually works.