help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 undercounts sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-12-2020 13:03 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-12-2020 13:03 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Hi, A week ago, my Charge 2 started undercounting my hours of sleep, by about 60%. Any ideas about how to get this back on track? Thanks!

Charge HR - Aria scale
Best Answer
Labels:
0 Votes
2 REPLIES 2

‎03-15-2020 09:54

‎03-15-2020 09:54

@DesertRat2 A warm welcome to our Community! Sorry for the delay in my reply.

 

:et me help you with your sleep detection. Your device will start recording sleep after it detects an hour of inactivity. If you have a light sleep or move too much then this may difficult your sleep detection. Additionally you can try wearing your device on your non dominant hand to decrease the amount of movement it is subjected to. Finally you can restart your device. You can also manually log your sleep time. You can read more about sleep detection here.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎03-15-2020 10:24

In response to AlvaroFitbit

‎03-15-2020 10:24

Thanks! I've restarted the device and it seems to be working.

Charge HR - Aria scale
Best Answer
0 Votes