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Charge 2 unresponsive

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‎05-02-2019 13:51 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-02-2019 13:51 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

This morning my Charge 2 was at full battery when I had unplugged it and when I went to sync the device to my new phone my Fitbit dashboard said my Charge 2 had zero battery. I cleaned both the device and the charger with rubbing alcohol and tried to reset the device but it still won’t come on. Also the device will not vibrate when plugged into the charger. It’s just a blank screen.

 

Moderator edit: Subject for clarity 

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‎05-03-2019 13:55

‎05-03-2019 13:55

Hi @Keree17 welcome to the forums! Let me check this for you.

 

I'd like to begin appreciating your time and effort troubleshooting your Charge 2 behavior prior posting. I was notified by our Support team that they already provided you with assistance regarding this concern and successfully resolved it. Therefore, I recommend you to contact them directly if you have any additional questions regarding their resolution. 

 

 Don't hesitate to ask me any additional questions you may have. I'll be here. 

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