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Charge 2 unresponsive

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‎08-02-2019 08:30 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-02-2019 08:30 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

My Fitbit charge 2 won’t restart, I only have a blank screen. I have tried restarting multiple times, I have tried cleaning the charge connecting sites, I have tried letting it charge and then restarting it, but nothing has worked. I only ever see a blank screen. I have not seen any indication that anything is happening except the vibration when I try to restart. I have only had it since Christmas, what else can I do??

 

Moderator edit: Subject for clarity 

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‎08-02-2019 18:32

‎08-02-2019 18:32

Hi @KMH2017 welcome to the Community Forums! Thanks for your post.

 

First, I'd like to appreciate your effort and patience troubleshooting your Charge 2 prior to posting here in the forums, seems odd that your device is behaving in such way. Let me share that I've created a ticket for you to receive further assistance with our Customer Support team directly, therefore, I suggest you to keep an eye to your email inbox for their contact, they'll be in touch with you soon.

 

In the meantime, let me know if I can do anything else for you.

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