Charge 2 update won't complete

[Kchappyday]

Prompted the other day to update... It seems to have stalled.  Now I have a white line display.  I sync with app fine it counts steps and all but no display other than white line. And doesn't vibrate when calls come in.  I've tried to Uninstaller but to reinstall I get to the four digit code to enter but nothing but white line displayed, so can't get the code to reinstall

Moderator edit: updated subject for clarity

[Rich_Laue]

Hello @Kchappyday may I ask what phone you have? 

Also by uninstaller did you remove the Charge 2 from your Fitbit account? Doing this will only add problem's. 

[AlvaroFitbit]

@Kchappyday Welcome! It's good that the community is growing! 

Let me help you with your Charge 2 not updating its firmware. @Rich_Laue does mention something important. If you removed the device from your account then it may be more difficult to complete the update. Still try refreshing the link between your phone and your tracker by doing the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find additional suggestions here.

Let me know how it goes.

[Kchappyday]

Nope didn't work. Now the app and the watch don't sync and it was before.
After reading many reviews and online fixes and trying most, I am
frustrated and it seems fitbit knows this happens with firmware updates. I
was totally thrilled with my fitbit until now. I am shopping for a
replacement and am finding many options with good reviews for half the
price. I most likely will be leaving fitbit for another product. Pretty
upset that a firmware update could destroy my watch. Will not be
recommending fitbit to anyone.

[EimearH]

I have the same problem - phone says to update software, but no mention of update on PC Dashboard. Phone & watch have syncing issues a times. After about 1 min of updating I get an exclamation mark on Fitbit line & phone says to try again. I have turned everything on & off several times, logged out of app on phone, restarted my watch several times but no joy. Online says it try from PC but cant find where I should do this from dashboard

[Sandbox64]

Have the same issue with my Samsung A8.

I deleted my  fitbit and now have www.fitbit.com/setup. When I go there there is no where to add a device. Bluetooth says cannot pair with device.

Ready to throw in the trash and buy something that actually works.

[Kchappyday]

I hear ya. Makes me so mad that a perfectly working product is ruined by
an update.... And nothing I did.

[EimearH]

Go to online chat - I just got offered a free replacement Charge 2 or any
other at 1/2 price. I have a Versa on the way. Check if you are eligible
for this too.

[Kchappyday]

Thanks... But I may stear clear of fit bit. But 1/2 price may temp me

[Rich_Laue]

Up in the top corner of every page is a link to Contact Support. 

If your asking for help with a phone/Charge2 update issue it would be helpful to include the phone model. Most of update issues are related to sync issues or the app going to sleep when the phone screen turns off. On android start the update and move the Fitbit app to he background. 

[etrammel]

Turning the screen timeout timing to 30 minutes vs. 30 seconds worked here.  It seems as soon as the screen darkened to go to sleep, the sync stopped.  

Try this!

Then, of course, turn your screen timeout back to whatever you like.

Cheers!

[Rich_Laue]

I start the update and move the Fitbit app to the background. 

Now when the display times out, their is no issue.