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Charge 2 vibrating several times

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My Charge HR2 has started to buzz every second, screen comes up with notifications on, off, on off can't scroll through menu either?

 

Moderator Edit: Clarified subject

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Hello @Mickrobson, welcome to the Community Forums! 

 

Thanks for bringing this to our attention. To resolve this issue and if you haven't already done so, I recommend you to try our restart process following the next steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Disconnect your tracker from the charging cable.

 

Let me know if the issue persists and if further assistance is needed.

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Unfortunately, restarting the device hasn't solved the issue for me. Any other suggestions?

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