Charge 2 will not charge

[allstormspass]

My Fitbit will not charge please help. What can I do? I purchased a new charger thinking it was the charger.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Geoann Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your sleep records. I am not sure what the issue is. Are you saying that the records always show that you go to sleep at 11:57? Could you share a screenshot of different sleep logs on your account? The more information you provide the better I will be able to help you.

I look forward to your reply.

[allstormspass]

Thanks for responding and instructions. I cleaned the Fitbit and placed on the charger however it still didn't charge or power on.

[Weegem]

No it won’t. Please check out the many comments on the forums about Charge 2 battery failing but Fitbit ignoring customer concern. You get a reply to clean charge points and try different usb or wall chargers and are then ignored.

[OopBooBeeDoop]

Outrageous. You must know full well it's got nothing to do with some "cleaning". Mine started this same thing over here tonight. Screen was blank, never done this before. Charged it for the past hour. Changed chargers, changed outlets, tried your  "cleaning'. Nothing. Outlandish.

[Weegem]

Yes. Be prepared for a total lack of response and admission of liability from Fitbit ......

[Nithikaran]

My fitbit charge 2 screen gone blank and not charging at all... i have try different ports. Had it for a year. Now gone totally. 

[Weegem]

How many such reports before Fitbit actually have the courtesy to respond.

[OopBooBeeDoop]

I got them on a chat. The rep said I was past warranty. He then offered me a discount to buy a new one. I told him I didn’t have that kind of money to throw around and had little confidence in the brand. The device actually worked pretty good until....::::::it didn’t.

[Weegem]

Yes I agree. It was a good tracker until it wasn’t but unfortunately Fitbit customer service has not merit whatsoever. I have had no response beyond the tired old ‘clean the Charge points’ and certainly no offer of any discount on future products.