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Charge 2 with blank screen

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‎02-05-2019 14:26 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-05-2019 14:26 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My Charge 2 is two years old. No problem until now. Over a period of 3 days the Time display began to be inaccurate. Then the heart/pulse monitor was not displaying. Now no sign of life. Charging and attempts to restart do nothing. Is it dead and gone after such a short life? Why?? What should expected life be?

 

 

Moderator edit: updated subject for clarity

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‎02-06-2019 04:52 - last edited on ‎11-04-2025 07:51 by Fitbit Moderator

‎02-06-2019 04:52 - last edited on ‎11-04-2025 07:51 by Fitbit Moderator

@Gerdan Welcome! It's great to see you around! Sorry to hear that your Charge 2 isn't working. I don't know about the life expectancy but you can try cleaning the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's usb port (try different ports) or use an UL listed usb wall adapter. After this, restart your device and see how it behaves.

Let me know how it goes!

Alvaro | Community Moderator

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‎02-06-2019 11:08

In response to AlvaroFitbit

‎02-06-2019 11:08

I had done all that before posting but today tried again. Still no life visible. Any other suggestions?

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