Charge 2 with condensation on the screen

[Mozzymoo1973]

I have condensation on the inside of the screen. I've only had it 5 months. I love it and wear it all the time but take it off when washing up or in the shower.

Moderator edit: updated subject for clarity 

[HeydyF]

Hello @Mozzymoo1973, welcome to the Community!  Oh! Sounds pretty weird that your Charge 2 has condensation on the screen. Let me suggest you the following to fix this issue:

1. Put your tracker into a bowl of dry rice for 48 hours. This will extract any moisture that remains inside the device.
2. After your tracker has been in rice for 48 hours, restart it using the instructions in How do I restart my tracker?

Let me know if that works! 

[domhannett]

I have the same problem. Rectangular section of condensation under the centre of the screen which blurs text. 

I’ve done the rice trick and restarted the device with no joy.

ive had my Fitbit for 18 months. Any suggestions?

[HeydyF]

Hey @domhannett, welcome to the Forums! Thanks for trying the rice trick to fix this. Since the issue persists, I have escalated your case to our Support team so they can further assist you, so please keep an eye on your inbox. 

Let me know how it goes! 

[Loveualatte]

My Fitbit charge 2 has the exact same problem. Moisture under the screen in a rectangle in the center. I'm in Sweden. What should I do?

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[domhannett]

I contacted support team and got a good discount on a new Fitbit. I was out of warranty. Upgraded to ionic and VERY happy with it.

[MarreFitbit]

Hey there @Loveualatte, thanks for stopping by! Sorry to hear that your Charge 2 has condensation inside of it. I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps.  I have also notified them that you're located in Sweden. 

Great news @domhannett! I'm glad to hear you upgraded to the Fitbit Ionic. I also have the Fitbit Ionic and I love it too, but my Charge 2 is like my BFF u know haha I also love it. Happy to hear about the discount you received after getting in touch with our support team. Stay cool my friend! 

Let us know if you need assistance with anything! 

[Nicholemarie81]

I am having the exact same issue with the condensation.  The watch is less than two years old.  I called support earlier this week after trying the rice trick which did not resolve this issue.  I explained to the women on the phone that I had never showered or gone swimming with the watch.  Completely frustrated, I was told the only solution is for me to buy a new watch.  I asked it's expected that the watch should last less than two years and was again told that I needed to buy a new one.  Personally I feel like there is a defect and the customer should not be told the only resolution is to spend more $$.  I just went to charge my watch and now the only thing that will show is the battery icon and the watch will not reset.  I have tried multiple ports as well, same issue. 

[Mozzymoo1973]

I would never buy a fitbit ever again. Mine was only a few months old when it went wrong.

They did send me a new one but that has died now. I have a cheap one from Avon and it is amazing!!!

[Loveualatte]

I wrote custumer service and they sent me a new watch. I haven't had the
same issue with my new one. Strange that we didn't get the same treatment.

[Nicholemarie81]

That's great you were able to receive help!  I had asked about a replacement / refurbished one, and same response, buy a new one.  I have personally loved my fitbit, but after the phone call with customer service and it breaking in under two years, somewhat upsetting.  

[Tasiia98]

Glad I’m not the only one! I love my charge and wear it constantly. I am extremely careful, so I was shocked when I saw the condensation. I placed in rice for 48 hrs and it helped but there was still a little. Tried again, removed moisture but shortly after wearing I saw the condinsation retutned. So now I’m not sure if it was just because my charge died and I didn’t see it and it was there or if after wearing it returned. So aggravating!!! Please post any other suggestions besides rice. TIA