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Charge 2 won’t charge

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‎12-17-2020 05:18 - last edited on ‎12-17-2020 19:02 by

‎12-17-2020 05:18 - last edited on ‎12-17-2020 19:02 by

Help! My charge 2 battery has died and will not charge. The battery icon comes on when connected to mains but it’s not charging and now no clock face either. The pebble is only about 4 months old as was a replacement. Can anyone help me please? 

 

 

Moderator edit: subject for clarity 

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‎12-17-2020 19:01

‎12-17-2020 19:01

Hi @Goldie20, it's nice to see you again in our Community Forums. 

 

I understand how you are feeling about this situation. Thank you for providing the additional details. I recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

 

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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3 REPLIES 3

‎12-17-2020 19:01

‎12-17-2020 19:01

Hi @Goldie20, it's nice to see you again in our Community Forums. 

 

I understand how you are feeling about this situation. Thank you for providing the additional details. I recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

 

Let me know how it goes.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-18-2020 02:30

In response to LiliyaFitbit

‎12-18-2020 02:30

Thank you @LiliyaFitbit for your advice!

I am back up and running again. Once the battery icon disappeared and left me with black screen, I tried to charge it again and it fired up with flashing green dots again!!  
Thank you for answering my question! 👍

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‎12-20-2020 16:33

In response to Goldie20

‎12-20-2020 16:33

Thank you for your reply, @Goldie20. 

 

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

 

Keep on visiting the forums. Happy stepping!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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