Charge 2 won’t count stairs

[Saracza]

My charge 2 hasn’t been counting floors for months now and I’m not sure what to do. I have tried plugging it into the computer and restarting it, I have tried resetting stride length, I’m not sure what else I can do.

[SteveH]

Your Charge 2 tracks floors by detecting changes in air pressure through a small hole in the back of the tracker. If that hole becomes blocked it can stop tracking floors so it's worth trying a gentle clean, perhaps with an old toothbrush or, if you have one, a can of compressed air.

[AlvaroFitbit]

@Saracza A warm welcome to our Community!

Sorry to hear that your Charge 2 isn't counting floors and thank you for troubleshooting this issue. As @SteveH  explained your tracker uses it's altimeter to detect the variance in pressure and it will help to make sure it is clean and unblocked by water, sweat or debris.  I suggest you start by cleaning the back of the device with cotton and rubbing alcohol then use compressed air at a distance to clear the altimeter's opening (check the image for reference). Finally restart it.

Let me know how it goes.

[Saracza]

That did not seem to help and in fact it says I went up 2 floors today and I know for a fact I’ve been on the same level all day 

[Dae327]

I’ve been having the same issue! Restarted, cleaned numerous times. Nothing! I climb two flights, at least, everyday at work! It’s so frustrating when it doesn’t work how it’s supposed too.