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Charge 2 won’t reset

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‎08-14-2020 17:33 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-14-2020 17:33 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

I removed device but still showing data and won’t reset. What am I doing wrong?

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‎08-16-2020 14:23 - last edited on ‎09-02-2025 10:02 by Fitbit Moderator

‎08-16-2020 14:23 - last edited on ‎09-02-2025 10:02 by Fitbit Moderator

Hi @MikalaP324, welcome to the Community Forums!

Thanks for your post and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know what are you trying to do with your Charge 2? What do you mean when you say that your device is still showing data? Are you trying to factory reset your device as it was brand new? More information will be appreciated. To restart your device, please check this help article.

Looking forward to your reply. 

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