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Charge 2 won’t setup with iPhone 8

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‎04-28-2019 22:12 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-28-2019 22:12 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

All of a sudden I was logged out of Fitbit app on my iPhone 8. I logged in again to sync and app won’t sync. Last I had synced was on March 17. However, I uninstalled the app and reinstalled, rebooted charge 2 and phone. Though now matter what it won’t pair on iPhone 8. However, I was able to pair it with iPhone 6s. I am not sure why it is not working with iPhone 8 at all. When it had been working for last few months. 

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‎04-29-2019 09:43 - last edited on ‎04-24-2025 10:32 by Fitbit Moderator

‎04-29-2019 09:43 - last edited on ‎04-24-2025 10:32 by Fitbit Moderator

@aanchalnigam Welcome! It's good that the community is growing! 

I will assist you setting up your Charge 2 with your iPhone 8. Go to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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