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Charge 2 won't sync/cannot access Main Menu

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‎01-12-2020 09:49 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-12-2020 09:49 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

For the last several days my Charge 2 would not sync via connect.  It would sync if I went to the Main Menu and chose sync.  Today I cannot access the main menu.  Clicking there just brings up the non-working sync connect.  Frustrating.

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‎01-13-2020 08:28 - last edited on ‎01-21-2025 08:41 by Fitbit Moderator

‎01-13-2020 08:28 - last edited on ‎01-21-2025 08:41 by Fitbit Moderator

@Glistener It's great to see that you've visited the Fitbit Community!

Let me help you with your syncing issues. Are you syncing with your computer? Could you share a screenshot of what you are seeing? Have you tried uninstalling and reinstalling the app? You can try these suggestions to help resolve the issue.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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