Charge 2 won't sync or show the correct time

[Piece0fpi]

I recently noticed my fitbit had the wrong time on it. I checked with the app and realized it wasn't pairing anymore. So I removed the device and tried to add it back. It'll see the device and and give me a code but doesn't do the final pairing. I completely drained the Fitbit, recharged it and tried again and it still stalls at that last step.

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@Piece0fpi Thanks for stopping by!

Let me help you with this and thank you for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
5. You can find troubleshooting instructions here.

Let me know how it goes.

[JuanJoFitbit]

Hi @Piece0fpi, welcome to our Fitbit Community. I appreciate the time spent trying to get the syncing issue resolved before contacting our forums. I'd like you to follow the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

Finally, monitor your tracker during the next 24 hours and see if it syncs properly and shows the correct time.

Keep me posted on the outcome.

[NancyMuse]

I'm having similar problem with my charge 2 syncing with my pixel 3.  I've tried all the troubleshooting tips recommended.  I get a code to set up new connection but it fails.  I was showing steps, but that tile went away as did my health metrics tile and my sleep tile and there is not an option to add those tiles back.  After trying all the different troubleshooting steps it isn't even showing steps or syncing steps.  It was acting a bit weird about syncing for the past couple of weeks and this past weekend I traveled between timezone (eastern and central).  But now it is totally not syncing at all, I did once get a message about passcode not correct, but usually it just doesn't sync.  thanks

[AlvaroFitbit]

@NancyMuse Welcome to the Community. 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

[Sisscatt]

Did you find a resolution? Same thing is happening with my Charge 2 and Pixel 2. Thanks.

[NancyMuse]

No I did not. I ended up getting a Charge 4 for Christmas and it has been
working. Planned obsolescence? IDK.