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Charge 2 won't sync with Huawei P20 Pro

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‎03-14-2020 00:52 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-14-2020 00:52 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Hi

 

Recently I have been struggling to sync my charge 2 to my Huawei P20 Pro. Any suggestions? 

 

 

Moderator edit: updated subject for clarity

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‎03-15-2020 10:18 - last edited on ‎11-01-2025 05:45 by Fitbit Moderator

‎03-15-2020 10:18 - last edited on ‎11-01-2025 05:45 by Fitbit Moderator

@Hellymac10 Welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2 not syncing with your phone. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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