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Charge 2 won’t sync with iPhone 7

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‎12-01-2020 04:42 - last edited on ‎12-02-2020 06:39 by Fitbit Moderator

‎12-01-2020 04:42 - last edited on ‎12-02-2020 06:39 by Fitbit Moderator

Yesterday morning my charge 2 stopped syncing with my iPhone 7. My dashboard asks me to “sit tight” and eventually says it can’t find a Fitbit. I’ve tried putting the Fitbit on charge, pressing and holding the button for 4 seconds, logging out of the app then turning phone off for 10 seconds a number of times but still no change. Any advice? Thank you. 

 

 

Moderator Edit: Clarified subject

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‎12-02-2020 06:39

‎12-02-2020 06:39

@VivWhitby Thanks for stopping by! 

 

Let me help you with your Charge 2 not syncing with your iPhone and thank you for troubleshooting this issue. Lets try clearing the link between your phone and your tracker by doing the following:

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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