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Charge 2 won't sync

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‎02-08-2019 06:35 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-08-2019 06:35 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Have restarted multiple times. Charge2 still doesn't sync. Phone fitbit updates current.

 

 

Moderator edit: Subject for clarity 

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‎02-08-2019 10:38

‎02-08-2019 10:38

Hello @gwilson123 welcome to the community.

Since your asking about a problem with the phone may I ask you what type of phone you have?

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‎02-09-2019 10:36 - last edited on ‎04-02-2025 10:19 by Fitbit Moderator

In response to Rich_Laue

‎02-09-2019 10:36 - last edited on ‎04-02-2025 10:19 by Fitbit Moderator

Welcome aboard @gwilson123! I'd like you to tell us which phone model you have, as @Rich_Laue asked, just to confirm that is compatible. And in the meantime, I'd like you to take a look at all the troubleshooting in this help article: Why won't my Fitbit device sync? 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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