Scratched screen

[SunsetRunner]

Because of the Fitbit 2 being somewhat higher  on my wrist then my normal watch, it snags and scratches easily. I called Fitbit support and was told my Fitbit is not under warranty, which I knew and the screen cannot be replaced. My option was to purchase a new Fitbit or a Versa. Unfortunately, not something I can afford to do. 

Complety disappointed. 

[SunsetRunner]

Because of the Fitbit 2 being somewhat higher  on my wrist then my normal watch, it snags and scratches easily. I called Fitbit support and was told my Fitbit is not under warranty, which I knew and the screen cannot be replaced. My option was to purchase a new Fitbit or a Versa. Unfortunately, not something I can afford to do. 

Complety disappointed.

[Odyssey13 · Accepted solution]

Hi @SunsetRunner

A while back, another member reported success in fixing a scratched CHarge 2 screen. Might be worth your looking at his post here - click to go there

[SunsetRunner]

I did purchase Polywatch, unfortunately after using it, it showed my display has a  superficial crack in it.

It floors me that Fitbit will not fix the display, or send me a used replacement Charge 2. They want you to purchase another Charge 2, it’s not about customer service, it’s all about the mighty dollar . 

[JuanJoFitbit]

@SunsetRunner I'm sorry about the issue and experience you had with your Fitbit tracker. I know how frustrating this is for you and I appreciate your feedback and comments.

Please visit this page for more information about the warranty policy.

[Kirstengreene]

Just happened to me too can't believe that I can't be fixed