Charge 2 won't sync

[kowallekdi]

My Charge 2 has been syncing just fine since January.  Worked fine Monday.  Now it says it can't find my tracker to sync.  I have not changed anything on my laptop (I do not have a smartphone, only hooked up thru laptop).  I have rebooted the computer several times.  Unplugged and reinstalled the dongle.  It says it is finding the dongle but when I try to sync, it can't find my tracker.  I have also reset my tracker several times.  Any help?

[LLFCC]

A different brand of Tracker apparently.

[Jrs1mom]

I followed your instructions 4 times and it will not pair. I give up. I deleted the app and have done all that anyone has posted and nothing has worked. I guess I’m just wearing an expensive watch. ☹️

Sent from my iPhone

[Jim_Morrison]

Wait a day or two. I received on-line communication from Fitbit people. They couldn't fix my problems immediately, but told me they were aware and working on it. Then my Fitbit Charge 2 and 3 corrected themselves.

[Jrs1mom]

Nope I did all this about 6 times. I give up. I don’t have 4 or 5 more hours to play around with this.

Fitbit.... you have won..... This time. 😣😢😳

Mothers day is coming up.... perhaps a Apple Watch will be in the near future.

[grammaof3]

So after two days of not syncing I thought I would try again this morning and it worked fine. 

[DavideFitbit]

Hello, thank you for all the updates @Jrs1mom, and for confirming that you already called the Customer Support team, I'm sorry to see the suggested troubleshooting steps were not successful. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon via e-mail. 

@Airlea1, I've also sent your information to the Customer Support team for further assistance with this. Keep an eye on your inbox. 

@kowallekdi, thank you for all your feedback. I'm aware that the Customer Support team needs to make sure that all troubleshooting steps has been exhausted. If you're still having trouble with this, I do recommend that you get in touch with them again by replaying to the last e-mail they sent you, and let me know that you already tried all the suggested steps, since there wouldn't be more steps that we could provide through the forums. Let me know if you're able to respond to them, or if you'd like me to send them your information again.  

Welcome to the Community forums @samdrew2001, @Flgal23, @grammaof3, @caljane, @Gavo, @Maureen36,   could you please confirm if you already checked all the requirements and tried all the steps listed here to resolve syncing problems?  Also, make sure the Fitbit app is updated to the latest version available at the moment. 
 

@Jim_Morrison, could you please try deleting and then reinstalling the Fitbit app? I've seen this has been useful to other users who have found the same error message 403. Keep me posted.  

Thank you for this update @grammaof3, @Jim_Morrison. 

Let me know if you have further questions.  

[Jim_Morrison]

Deleting and reinstalling the Fitbit app on both the Ipad mini and the iPhone6 did not resolve the issue. Instead, my wife's Charge 3 self corrected on Apr. 22 and my Charge 2 resumed a somewhat limited functionality on Apr. 23 with improvements Apr. 24, without any action on my part. There seems to be a bluetooth communication issue as it still does not sync on demand but will sync occasionally with all day sync turned on.

[sr-fit]

Tried that method x2 still having problems 

 Has not synced since April 16 when my Samsung note 9 was updated. 

[Judeholl]

My Charge 2 stopped syncing two days ago. I've tried to get help, found an update, didn't help. 

I find it odd that the apps "My Fitness Pal" & "Map My Ride" can add water and exercise to the Dashboard, but the Fitbit itself cannot add anything!

I'll be looking at other companies myself. This is just crappy.

[sr-fit]

I agree.

[Chrissy1]

Mine stopped syncing. I did what one poster was told. Replaced it in the app.  Nope did not work! SO ANGRY. I connected my Charge 2 after my One decided to not sync or stay on just like many One users Ones are doing. I’m so angry. Obviously a Fitbit Company Software issue. 

[Airlea1]

@DavideFitbit 

No offence but this seems to be a global issue and not just my watch. I've spoken to two friends who have fitbit charge 2 and theirs have stopped syncing as well. I don't want to waste customer service or my time trying fixes which have already been suggested on these forums. I have tried them all and nothing works. It's not my phone, I tried it on another phone and same issue.

If this is Fitbit's attempt to have people to upgrade to a charge 3 because all of a sudden a global issues has occurred or what but I'm not interested. It happened to me with the charge and now the charge 2. If the issue doesn't resolve itself, I'm getting a different brand of watch.

[westfalia]

hoping its a technical glitch,tried all the normal stuff

[RicardoFitbit]

Hello everyone! Welcome aboard @westfalia, I'm glad to see you again participating in our forums @Judeholl @Chrissy1. Thanks for your replies and updates @Jim_Morrison @sr-fit @Airlea1, my apologies for the delayed reply. I'm happy to provide assistance with your Charge 2 difficulties.

 @Jim_Morrison Your time and efforts troubleshooting this situation with us is appreciated. I've contacted our Support team on your behalf to receive further assistance. Keep an eye to your email inbox, they'll reach you out soon. Keep me posted.

@sr-fit can you please confirm which method was tried 2 times? I recommend you to try the steps on: Why won't my Fitbit device sync? and if by any chance you can't sync with your Samsung Galaxy Note 9 you can try with a different mobile device or computer. Same for you @Judeholl and @Chrissy1 , please take these steps in consideration and let me know how it goes. Your feedback is always appreciated. 

@Airlea1 Thanks for bringing your feedback to my concern, I appreciate your efforts and time troubleshooting this matter prior posting. Let me share that your feedback always help us to improve our products and services. If you need anything else, just let me know. I can contact our Support team on your behalf if necessary. 

@westfalia Thanks for troubleshooting this matter, I'm glad to move forward with your situation but first I would like to know which steps were attempted and which mobile device are you using to sync your Charge 2? 

Let me know if you need anything else. 

[westfalia]

hi I`m trying to sync my charge 2 with my samsung J6 +it stopped working bang on midnight on thursday night?tried deleting the app.nope reset the charge 2.nope and now it keeps tellin me sorry we are taking a long time?Has the fitbit packed up then

As said before its a very expensive watch/alarm

[sr-fit]

I was told at the Verizon center to delete the app and reload which I did x2  with no success. 
 What I just did was to  pretend  that that I was replacing my charge 2 with a new one and it started syncing. However there is a 5 day gap of information. 
Sent from Yahoo Mail on Android

[Jim_Morrison]

There seems to be a pattern of the Fitbits 2s and 3s stop sync'ing, there is no consistent protocol for re-establishing the bluetooth connection, then the Fitbits restart spontaneously 4 days to a week later. Stand by...

[Jrs1mom]

I tried 6 times to no avail. I have now given up since I have tried everything anyone has told me to do. 

But thank you for trying.

Have a Blessed weekend !

Moderator edit: Format 

[Gavo]

Mine is now syncing OK now.

Gavin 

Moderator edit: Removed personal information 

[Jim_Morrison]

How many days were you out of sync? Consider turning on All-Day Sync if you can. If you can't, it means that an intermittent bluetooth problem persists, but your Charge 2 will continue to be usable sync'ing as can, when can.