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Charge 2 won’t sync

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‎01-22-2020 17:32 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-22-2020 17:32 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Got a new battery on Tuesday and now my charge 2 won’t sync.  Any suggestions?  I have tried everything in the help section.  

 

 

 

Moderator edit: updated subject for clarity

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‎01-23-2020 08:41

‎01-23-2020 08:41

@mayjul21 Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Charge 2 not syncing. The Charge 2 doesn't have a replaceable battery so not sure what happened there. Still if the device was modified then I really can't tell what the consequences may be. Please try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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