Charge 2 won't sync

[mlwatson]

My Charge 2 will not sync unless it is plugged into the charger and reset each time. The "syncing and refreshing" just spins. It also has stopped tracking my sleep. I have restarted my iPhone, uninstalled and reinstalled the app, and removed and re-added the charge 2 to my account with no fix.

[AlvaroFitbit]

@mlwatson Welcome to the Community. 

Sorry to hear that your Charge 2 isn't syncing and thank you for troubleshooting this issue. I suggest you refresh the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. You can find troubleshooting instructions here.

Let me know how it goes.

[geejaycee]

I am having the same issues and just followed the steps in AlvaroFitbit's reply and it made no difference at all

[Tryingtothink]

Delete the App. Go to App store. Install the App. Go from there. I do not know what will be lost so if you just ran a marathon then so be it. Good luck.

[geejaycee]

That seems to have worked nicely. Thank you.👍

[Whyuseit]

Did you lose all of your history?  The history is important to me.

[maxistheboy]

Worked for me.  Thanks

[geejaycee]

No, my history wasn't lost