help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 won’t sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-22-2020 07:40

‎11-22-2020 07:40

I’ve had problems syncing since the last update. My app now can’t find my device. I’ve turned phone off and on, turned Bluetooth off and on, have reset tracker. 
What else can I try?

Best Answer
Labels:
2 REPLIES 2

‎11-22-2020 10:53

‎11-22-2020 10:53

@Equestrian67 Thanks for stopping by! 

 

Let me help you with your Charge 2 not syncing and thank you for troubleshooting this issue. I suggest you do the following:

 

  1. Turn on 'always allow' for location services
  2. Restart both the mobile device and Charge 2

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎11-22-2020 20:55

In response to AlvaroFitbit

‎11-22-2020 20:55

I have location services on but the Fitbit app is not listed in location services under Share my location. Under Bluetooth it says my Charge 2 is connected.

Sent from my iPhone
Best Answer
0 Votes