08-22-2021 12:42 - last edited on 08-24-2021 05:13 by JuanJoFitbit
08-22-2021 12:42 - last edited on 08-24-2021 05:13 by JuanJoFitbit
l use my charge2 watch more than 3 years ago everyday and i l am so comfortable with it . But today the screen and green light not appear anymore . Maybe i should replace the battery but I don’t know where.
Moderator edit: updated subject for clarity
08-24-2021 05:12
08-24-2021 05:12
@Sandy_86 Welcome to our Fitbit Community. Regarding the unresponsive screen issue that your Charge 2 has experienced, I noticed that you contacted our Support team and they assisted you via email. Please reply to their email in case more assistance is needed.
See you around.
08-26-2021 12:54
08-26-2021 12:54
What did they say my charge 2 has died
08-30-2021 04:11
08-30-2021 04:11
@mshale Thank you for joining us in this thread and our Fitbit Community. Since you mentioned that your Fitbit device won't turn on, I'd like you to try the troubleshooting steps that are listed in this help article. After this, charge your Fitbit device and see if it comes back to life.
Hope this helps.
09-11-2021 10:34
09-11-2021 10:34
My charge 2 is turning off minutes after being fully charged. I put it back in the charging cradle and it reboots with low battery a few minutes later it’s saying fully charged but just turns off again. I’ve cleaned the contacts and left it on charge overnight but it’s still the same.
09-13-2021 04:04
09-13-2021 04:04
@Mark1111111 Thank you for participating in our Fitbit Community. Regarding the battery issue that your Charge 2 has experienced, I appreciate the time spent trying to get it fixed.
I noticed that you contacted our Support team and they assisted you via chat and sent you an email. Please reply to their email and they'll be happy to follow up.
See you around.