Charge 2 wristband breaks every 9 months

[arnts053]

Less than a year after receiving the Charge 2 as a gift, the little black plastic clip which attaches the wristband to the Fitbit was cracked in three places. They sent me another one since it was less than a year after I received the product.

Now it's been less than a year since I received the replacement, and the same exact thing happened, but now they want me to buy a replacement. 

Is this just a lapse in customer service caused by an automated email system or something? Or are we actually expected to buy a junky plastic wristband every year? Is there an alternative made with a metal clip instead? 

If I have to keep buying these things, I'm just going to stop using Fitbit products. 

[AlvaroFitbit]

@arnts053, it's great to see that you've visited the Fitbit Community!

Let me help you with your damaged band and thank you for contacting our Support team. Support does follow the guidelines listed in the warranty so if your device is outside the warranty period they won't be able to replace it. Still thank you for sharing your feedback.

Let me know how it goes.

[RogerGrondin]

So Fitbit support, if I understand you correctly the replacement Fitbit does not come with a full warrantee, but only the residual from the original purchase.  Is this correct?  

We we know it will break in 12 to 18 months.

[AlvaroFitbit]

@RogerGrondin hope you are fine. Yes you are correct. You can actually review the warranty details on the link I posted above.

Keep me posted.

[arnts053]

I already did this. I have email proof that you sent me a replacement band last August. This is the response I got:  "We appreciate your honest feedback.

We do understand how inconvenient and disappointing it has been to have this issue during your time with Fitbit and we sincerely apologize for this outcome as this is definitely not the experience that we want you to have with us.

However, as much as we'd like to provide more options for you, please understand that our warranty period is based on the date of purchase of the device so it doesn't refresh with replacements. You may also visit x for more information about our warranty policy.

We hope to see you back on track. Let us know if you have additional questions or concerns.

Sincerely,

Bernadette C and the Fitbit Team"

The replacement then broke after the same amount of time as the original. Customer service refused to replace it, even though it is less than a year old, because the original Fitbit is more than a year old, even though the unit itself is fine and the wristband are obviously flawed.

I've already deleted the app and exported my data since it's clear the company does not stand behind it's faulty products. 

[Waterbug2]

The Fitbit charge2 wristband is terrible. My first charge2 was purchased at bestbuy and an extended warranty was purchased with it.  It broke within 6 months and they didn't have attractive straps so I wound up getting an ugly rubber-like black one.  It broke 3 months ago and I have a new ugly black one under extended warranty..which broke yesterday.  Fitbit is a great concept with a really bad design and bad customer support.  I don't want another ugly blackone and I am not shelling out another 150 bucks.

Frankly, fitbit should not be directing consumers to "support" they should be sending everyone who ever registered this thing on the fitbit app a coupon for a free new device that is better engineered.   You know who we are!