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Charge 2- wrong time/ date

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‎01-23-2019 18:52 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-23-2019 18:52 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Hi everyone,

I have a fitbit charge 2, the time and date are completely wrong as it is 23 mins off and a few months off. I haven't used the fitbit in few months and the battery must have completely died. I have tried doing a soft reset using the charging station and also have tried unpairing my device on my fitbit app. The device has been unpaired but, continues to tell the wrong time/date. Is there a way to factory reset this device? I am open to suggestions. Please help, thanks in advance!

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2 REPLIES 2

‎01-23-2019 19:45

‎01-23-2019 19:45

It will get the time and date from the sync device when it syncs, so get it set up first and time and date will take care of themselves.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-24-2019 13:12

In response to JohnnyRow

‎01-24-2019 13:12

I am trying to connect via fitbit app and following in app instructions. I am unable to connect again because it says I am having bluetooth issues or tracker not found. Am i doing something wrong?

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