Charge 3 001 error

[GailW269]

Received 001 error.  Plugged in to charger to soft reset.  After holding in button for 8 seconds, straight line displayed as if tracking progress.  Line was all the way across screen for several minutes,  then screen went black.  No response when pressing button while attached to charger.  Unplugged and pressed button but no response.  Now what?

[AndreaFitbit]

Welcome to the Fitbit Community, @GailW269. I'll be glad to assist with your Charge 3 display inquiry. Thank you for letting us know that you have restarted your device. 

Please try changing your Charge 3 clock face and  the long restart.

Let me know how it goes and keep on visiting the forums. 

[GailW269]

I tried changing my clockface, but since the charge 3 will not sync I am stuck in an endless loop on my phone of the clock trying to change. There does not seem to be a way out of this endless loop, so my phone battery is just going down fast. When I try the long restart, it just restarts with the 001 error again. If you know a way out of the endless loop of trying to change the clockface on my phone, I would be most appreciative.

[AndreaFitbit]

Thanks for getting back to us and for following advises troubleshooting steps @GailW269.

I went ahead and created a case on your behalf and a customer support representative will contact you soon. 

Keep on visiting the forums.