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Charge 3 Battery Issue?

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Hello,

 

I wonder if anyone has had this issue that only started happening to my device in the last week or so.

 

I used to be able to wear it for a week without needing to charge it but now every 2 days it starts doing the following:

 

1. If I try to use the device by starting exercise tracking or scroll through the menu, it restarts back to the smiley face.

 

2. It shows as being 70%-80% charged then suddenly drops to less than 15%, again even though it was fully charged less than 2 days earlier.

 

3. When I plug it in to charge it, it suddenly jumps back up to a higher percentage charge.

 

I think something may be wrong with the battery or perhaps the software? I have checked if there is a new firmware update and my app is not suggesting an update.

 

Anyone seen this and know if there is anything I can do to rectify this issue?

 

Thanks,

Adrian.

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2 REPLIES 2

I cant get the time to set on my fitbit charge3?

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Hi,

 

Please can I get support on this issue? My Charge 3 is failing everyday now and I need to get to the bottom of this.

 

Thanks.

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