Charge 3 screen blank

[Suebit1]

My charge 3 screen is blank I have done the 3 things to try but nothing helps - short reset, change clock face, long reset but stays blank. Also updated to the pastiest version out yesterday.  Nothing works. Help. 

[LiliyaFitbit]

Welcome to the Fitbit Community,@Suebit1.

I am sorry to hear your Charge 3 screen is blank. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[Catnine9]

My screen went black this morning and will not light up.  I tried charging but nothing happens. The side button makes it vibrate when depressed but still stays blank. 

[Jbusers]

the problem is nothing i do will work its was fully charged yesterday kept vibrating had a black blank screen and it was getting warm when on charge, witch I found worring. Managed to turn off but now it will not turn on it dead.  Has anyone got any ideas or info to my next steps I have only had it seven months i just though they would last a lot longer before not working.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Catnine9 @Jbusers.

@Jbusers Thank you for joining the thread and sharing the details of the issue with your device. I understand your concern and appreciate your feedback as it helps us to keep improving. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

@Catnine9 I am sorry to hear you're experiencing the same issue with your device. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend confirming if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Looking forward to hearing back from you.