Charge 3 Battery draining quickly

[EllaGracey]

I have had my Charge 3 since 27th June 2020 and recently its been unable to hold charge. Started a few weeks ago- it was lasting a few days when it normally lasted a week but now it barely lasts 24 hours. I’ve tried rebooting it, letting it run down to nothing and charging it back up but nothing seems to work. Disappointed 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @EllaGracey. Welcome to the community forums. 

I'm very sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've tried. At this time, I'd like to let you know that the battery life of your Charge 3 can be affected by some factors. 

First, please make sure that you've been charging your Charge 3 correctly. For instructions, please check: How do I charge my Fitbit device? In addition, I also recommend reviewing this help article for instructions about how to extend the battery life of your Charge 3: 

Can I extend my Fitbit device's battery life?

Hope this helps. 

[Jerichofrog]

I have the same issue as the OP. Nothing is helping that is being suggested. I don't even get a full day anymore before I have to charge...it lasts maybe 6-8 hours. Mine started Monday 6/7 with this issue and looking through the forums, this is a big issue with many users. Stop suggesting a reboot because it clearly doesn't work. Perhaps look at the amount of people complaining and fix the issue. 

Moderator edit: format

[Slumbergirl]

Me too. Every week it needs charging earlier

how do you reboot it?

[WilsonFitbit]

Hello @Jerichofrog, @Slumbergirl. Welcome to the community forums. 

I understand how you are feeling and appreciate the feedback provided. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

@Jerichofrog If the tips to extend the battery life haven't helped, my best recommendation is to contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected and make sure to explain the inconvenience and the tips and steps you've followed, this way they can assist you from there. 

@Slumbergirl I was able to see that you already contacted our Support Team and they provided information and assistance. If you still have questions about the outcome of your case, please reply back to them. 

Also, regarding your question, restart instructions can be found here. 

See you around. 

[EllaGracey]

Sorry its taken so long to reply I forgot my account details. 

The battery problem resolved itself after multiple times letting it drain and recharging it and restarts and reboots. 

But today it stopped working altogether. I think the battery fluid has leaked. The Charge 3 has been nothing but trouble. 

[Jerichofrog]

Hi there. 
Yea I was finally able to get ahold of support on Twitter. I tried after over a week of charging and having it drain within 2-3 hours. Tried all their troubleshooting tips. And was basically told I just need to buy a new one and they gave me 30% off coupon. It was just over a year old so not covered on warranty. I said forget it. 

[WilsonFitbit]

@EllaGracey, @Jerichofrog Thank you for your reply. 

@EllaGracey I appreciate your help in following the tips and thanks for the additional information. Since your Charge 3 is no longer working, I'd recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been a little bit longer than normal, so I recommend initiating a chat. Click here to get connected. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

@Jerichofrog Thank you so much for your feedback and for contacting our Support Team. Please note that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around.