Charge 3 has a black screen

[Sunuwid]

Hi

Like other hundreds charge 3 users who experience blank screen, I did dozens restart, incl long restart, changed clock face, but no luck. 

Spent my time chatting with customer support just to find out that mine would not be replaced cause it is not under warranty period anymore. 

The good thing is I am not the only one who throw away charge 3 and stay away from fitbit products. 

I believe I am with hundred other disappointed users. Despite been loyal for more than 5 years. It is a good bye now. 

This did not work for me. tired 3 times and then tried again, no joy.

My Charge 3 still connects to my phone and I get all the data and shows all information as normal.

The screen is blank and I cannot see anything.

I look forward to your assistance

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Sunuwid. Welcome to the community forums. 

I'm very sorry for the experience and thank you very much for the detailed information and for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

On a side note, I appreciate your help in trying to resolve this matter and for contacting our Support Team. I was able to see that they provided information and assistance and if you have any additional questions, I recommend replying back to them and they will be glad to continue assisting you. 

Lastly, please note that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around. 

[Sunuwid]

Sadly, I have to throw away this Charge 3 now. And will switch to other brand, Not charge 4.

Bye Fitbit

[WilsonFitbit]

@Sunuwid Thank you for your reply. 

I understand how you are feeling and I appreciate the feedback provided. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

See you around.