Charge 3 Black Screen and it can't be reset

[SunsetRunner]

Charge 3 has the dreaded black screen issue. Happens about once a month, and the reset usually works. This time, the device refuses to reset following posted guidance (attach to plugged-in charging cable, hold button down for 8-15 seconds, remove from charging cable, re-attach to charging cable). Does absolutely nothing. Haptic feedback buzzes three times while holding down the button, but device stays on and active (sensors on back continue to light up). Device is not currently paired with a phone and cannot pair because I can't see the PIN! This is probably the last Fitbit device for me. Far too frustrating!

Moderator edit: subject for clarity

[Krispie07]

I am having the exact same issue.

I feel like I wasted my money.

Why would Fitbit only make a watch that barely lasts 2 years

[SunsetRunner]

Planned obsolescence? 🤣 😐 😠

Just the fact that the Charge 3 is now listed under "Other Charge Trackers" in the Community leads me to believe so.

[WilsonFitbit]

Hello @SunsetRunner, @Krispie07. Welcome to the community forums. 

I'm very sorry for the inconveniences and thank you for taking the time to provide your feedback and for the troubleshooting steps you've tried. I'd like to let you know that our team is always working to enhance your experience and your feedback is a big part of that process. 

@SunsetRunner I believe you won't be able to set up the device unless the screen inconvenience is resolved, but since the inconvenience has persisted and the Charge 3 can't be restarted, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. Make sure to explain the inconvenience and also mention the troubleshooting steps you've followed, this way they can assist you from there. 

@Krispie07 I was able to see that you reached out to our Support Team and they have provided information and assistance. If you still have questions about the outcome of your case, please note that you can reply directly to the email that our team sent to you and they will be glad to continue working on your case. 

See you around. 

[Krispie07]

I have replied directly to that case in the hope for a solution which will either make or break my customer expectation of Fitbit going forward

[stareagle]

I'm having the same issue with a Charge 3 that is less than 18 months old. That's very frustrating given what I paid for this.

[WilsonFitbit]

Hello @stareagle. Welcome to the community forums. @Krispie07 Thanks for your reply. 

@Krispie07 I understand how you are feeling and appreciate the feedback provided. I was able to see that you are currently working the situation with our Support Team and I hope they can get back to you with more information. 

@stareagle I am so sorry for the inconvenience and I confirmed that you also reached out to our Support Team and they provided information and assistance. If you have any questions about the outcome of your case, I recommend replying back to your case and our team will be able to continue working on it. 

See you around.