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Charge 3 dark screen - Possible fix

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‎05-17-2021 21:19 - last edited on ‎05-21-2021 05:02 by Fitbit Moderator

‎05-17-2021 21:19 - last edited on ‎05-21-2021 05:02 by Fitbit Moderator

I had the dark screen issue on my fitbit charge 3. I found a magnifying glass and went in a dark room so I could read the faint display with the magnifying glass. I went to the settings and then to About where I could reboot without loosing saved settings. That did the trick, in fact, the display is brighter than it was before it went dark.

 

 

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‎05-17-2021 22:50

‎05-17-2021 22:50

Similar story here.  I was in the habit of rebooting my Charge 3 and that never restored the brightness.  I got so frustrated that I bought a Versa 3 to replace it.  When I went to About and reset the Charge 3 to remove personal data the brightness was restored.  Just like your experience, it was brighter than ever.  Sounds like some of the saved settings are getting corrupted and there may be multiple bad areas.  

 

Glad you got your's working. 

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‎05-21-2021 04:59 - edited ‎05-21-2021 05:02

In response to Robert73

‎05-21-2021 04:59 - edited ‎05-21-2021 05:02

Hello @sorcererdale. Welcome to the community forums. @Robert73 It's nice to see you around and thanks for your input. 

 

@sorcererdale, @Robert73 Thank you so much for sharing this information and for the troubleshooting steps you followed. I'm sorry for the inconveniences you experienced before, but I'm now glad to hear that the brightness on your Charge 3 devices was restored. I hope you can continue tracking towards your fitness goals. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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